1. What type of therapy do you offer?

We offer individual, couples, and family therapy, using evidence-based approaches such as CBT, DBT, trauma-informed therapy, EMDR, solution-focused therapy, and more. Your therapist will work with you to choose the approach that best fits your needs.

2. Do I need a referral from a doctor?

For a therapist, No. In Canada, you do not need a physician referral to see a clinical social worker, psychologist, or counsellor in private practice. You can self-refer at any time. Though in rare instances, some insurance plans to require a referral for billing purposes.

For a psychiatrist, YES. Psychiatry services are billed directly to MSI (not the patient) and a referral from a physician is required to be seen.

3. Are therapy sessions covered by insurance?

Many extended health insurance plans cover services provided by registered, social workers, or counsellors. Coverage varies by provider, so please check your plan to confirm:

• Which professionals designations are covered

• Annual maximums

• Whether you need a doctor's note

• Direct billing availability

We provide receipts you can submit for reimbursement.

4. Do you offer direct billing?

Some plans allow direct billing while others require you to pay first and submit receipts. Please contact us to confirm whether your insurance provider supports direct billing.

5. What can I expect during my first session?

Your first session focuses on:

• Discussing your goals and reason for seeking therapy

• Getting to know your therapist

• Reviewing confidentiality and clinic policies

• Creating a preliminary treatment plan

It's normal to feel nervous--your therapist will guide you through the process at your pace.​

6. How long are sessions?

Sessions are typically 50-60 minutes. Some specialized sessions (e.g., DBT, EMDR, couple's therapy) may run 75-90 minutes depending on your needs.

7. Is therapy confidential?

Yes. Your therapist is required to follow Nova Scotia's privacy laws, including the Personal Health Information Act (PHIA).

Your information is confidential except in situations where disclosure is legally required, such as:

• Serious and imminent risk of harm to yourself or others

• Suspected abuse or neglect of a child or vulnerable person

• Court orders requiring the release of records

These limits to confidentiality will be reviewed during your first session.​

8. Do you offer virtual/online therapy?

Yes. We offer secure virtual therapy through encrypted platforms that comply with Canadian privacy requirements. Many clients find online therapy convenient, flexible, and equally effective.

9. What issues do you treat?

We support clients with a wide range of concerns, including:

• Anxiety, depression, stress

• Relationship issues

• Trauma and PTSD

• Self-Esteem

• Grief and Loss

• Life transitions

• Emotional dysregulation

• Workplace stress and burnout

• Sexual Health (incl., erectile dysfunction, women's health, pre/postpartum, loss)

• ADHD and neurodiversity support

If you're unsure whether we can help, contact us for a consultation.​

10. How much do sessions cost?

Fees vary depending on session length.

• $175 per 50-minute session

• $262.50 per 90-minute session

Sliding-scale options may be available.​

11. What is your cancellation policy?

We require 24 hours notice for cancellations or re-scheduling. Missed appointments or late cancellations may be billed at the full session fee.

12. How do I book an appointment?

You can book by:

• Online booking system (JaneApp.com)

• Email (info@compassionateconnectiontherapy.com)

• Phone (902) 640-6565

We aim to respond to all inquiries within 1-2 business days, excluding holidays.​

13. Do you offer services for children and teens?

Yes, a number of our clinicans are trained in child and youth mental health. We also provide parent support and family counselling where appropriate.

14. Are your therapists regulated?

Yes. Our therapists are registered with the appropriate regulatory bodies in Nova Scotia, such as:

• Nova Scotia College of Counselling Therapists (NSCCT)- for RCTs

• Nova Scotia College of Social Workers (NSCSW)- for RCSWs

• Nova Scotia Occupational Therapy Regulator (NSOTR)- for OTs

• Nova Scotia College of Registered Dieticians (NSRD)- for dieticians

• College of Physicians and Surgeons of Nova Scotia (CPSNS)- for physicians

This ensures safe, ethical, and high-quality practice.​

15. What if I don't connect with my therapist?

A strong therapeutic relationship is crucial. If you feel your therapist isn't the right fit, we will help you transfer to another clinician without judgement.

16. What if I have a complaint about my therapist?

If you have a concern or complaint about your therapist, we want to ensure you feel heard and supported. Our clinic follows an internal complaints policy designed to address issues promptly and respectfully. We encourage clients to first bring any concerns directly to their individual clinicians, as many matters can be resolved through open conversation.

However, if you are uncomfortable speaking with your therapist directly, or if the issue is not resolved after doing so, you are welcome to contact our clinic's leadership team to continue the process. Your comfort, safety, and quality of care are our top priorities, and we're committed to working with you toward a solution. If you are still not satisfied with the disposition of your complaint, you are welcome to take it to the appropriate governing body.